Return & Exchange Policy | Reliable Medical Equipment
We stand behind every piece of durable medical equipment we supply. Below are our return, exchange, and rental pickup procedures.
30-Day Retail Purchase Return Policy
Unused, non-hygiene retail items in original manufacturer packaging may be returned within 30 days of purchase for a refund or store credit. A copy of the original receipt or packing slip is required.
- Items must be clean, unused, and in resaleable condition with all accessories, manuals, and warranties.
- Special order items or custom-configured wheelchairs may incur a 15% manufacturer restocking fee.
- Original shipping fees are non-refundable unless the return is due to our error or defective product upon arrival.
Under federal health and infection control guidelines, items that come into direct contact with bodily fluids or skin cannot be returned once opened or delivered to a home. These include:
- Bedside commodes, urinals, and toilet safety frames
- CPAP masks, tubing, and cushions
- Bathroom safety seats, shower chairs, and transfer benches
- Opened sterile wound care, tracheostomy kits, and catheter supplies
- Mattress overlays, support surfaces, and wheelchair cushions once opened
Rental Equipment Returns & Pickups
When you no longer need rented equipment (such as a hospital bed, manual wheelchair, or patient lift):
- Notify us at least 48 hours in advance: Call our Downers Grove office at (630) 929-0745 or email info@reliabledmepro.com.
- Schedule a pickup window: Our dispatch team coordinates a convenient pickup window with you.
- Technician inspection: Our technician inspects and dismantles the equipment safely from your home.
- Billing stops: Rental billing ceases as of the day you request pickup, provided the equipment is made accessible.
Defective or Substandard Equipment
In strict accordance with Medicare DMEPOS Supplier Standard #15, Reliable Medical Equipment will immediately replace or repair any substandard or defective equipment at no charge to the beneficiary. If your equipment malfunctions, contact us immediately at (630) 929-0745 for 24/7 emergency response or expedited replacement.